Change your offer

To change the offer, go to Accounts > Change the relevant account:

You can change the pack and the commitment period.

In the following cases, contact support:

• Take out a VPS or dedicated server (or change its configuration / commitment period),
• Move the accounts to a VPS or dedicated server (and vice versa): the accounts are “black boxes” that the support team can easily move from one server to another without touching its content,
• Change the commitment period for an IP subscription.

Prorata refund

A prorata refund is automatically made to the prepaid account:

• when changing to a higher or lower offer,
• when migrating accounts to VPS/dedicated servers.

This refund can only be used to pay future invoices.