Profile Suspension

Your profile may be suspended (the Account suspended statement appears on your site and the various services FTP, SQL, etc. will be blocked). This may occur for a number of reasons.

Lack of activity

In the case of a free account, if you have not connected to your administration interface within the last X days, then your profile will be suspended automatically. Simply connecting to the administration interface will lift this suspension and your site and your services will become available right away.

Expiry dates:

• a profile created in less than a year must connect every 120 days,
• a profile created between 1 and 4 years must connect every 6 months,
• a profile with 4 years of age, one connection per year is required.

Illicit content

By registering with our site and therefore creating a profile, you commit to strict compliance with French law regarding digital content. Among these activities, any proven illegal use will result in the immediate suspension or remediation of your profile. Some examples:

• sending spam,
  • any message must be sent with the express consent (opt-in) of the recipient,
  • using a list purchased from a third party is therefore considered to be spam,
  • several questions to ask yourself before launching the emailing.
• hosting phishing applications,
• hosting counterfeit websites/applications,
• attempts to hack outside systems from alwaysdata servers,
• any other illegal use.

Failure to comply with the Terms of service

Failure to comply with our Terms of service will result in a suspension of your profile. Here is a - non-exhaustive - list of restrictions for our non-paying customers:

• making excessive requests (scrapping) from alwaysdata servers,
• having multiple accounts,
  • pay attention to not confuse account and features (websites, domains, e-mail addresses, databases, etc.),
  • an account may host as many features (e.g. as many sites) as you wish,
  • it is also not permitted to have multiple free accounts on multiple alwaysdata profiles.
• hosting resource-intensive applications (CPU, network, sending emails…),
• using the free account for commercial/lucratives goals. E.g. it’s strictly prohibited to host company’s emails or website; to host ads that could generate incomes; to sell products on the hosted websites and mailboxes, etc.