Matomo Analytics - Help

Discover our Public Cloud offer

Shared Hosting for Everyone, imagined by developers, for developers.

Discovering the Public Cloud

Our statistics are not generated in real time, generally this takes 2 to 3 days.

Customizing statistics

As our platform is entirely based on HTTP logs, customized settings cannot be added.

Hence there is no way to add JavaScript tags. You will need to look to install your own web statistics measurement software.

Differences in views with my Google Analytics statistics

This is linked to the difference in the counting method (JavaScript for Google Analytics, server logs for our own Matomo).

Possible error messages

You are logged in as ‘user’ but it seems you don’t have any permission set in Matomo.

The creation of your Matomo user encounters a problem. Contact us via a ticket.