Domains Troubleshooting
Transfer
“2304: Object status prohibits operation”, “Transfer Prohibited from Registry Request” or “2308: Data management policy violation (domain [example.org] has invalid status (clientTransferProhibited))”
Domain protected against transfers a whois 1 will return:
Details
Domain Status: clientTransferProhibited
The protection needs to be eliminated with the current registrar.
“Invalid Authorization Code”
Check that no typos were made when rekeying the authorization code or generate a new authorization code.
Info
To generate a new one for an outgoing transfer, contact our support.
“Registry error - 2308: Data management policy violation (domain expired)”
Domain expired, renew it before starting the transfer again.
“Transfer Refused by Registrar (Queue Message #[id])”
The current registrar blocked the transfer. Contact them to determine the reason before starting the transfer again.
Change of owner
“Max waiting duration for owner responses (15 days) reached”
A change of owner needs to be accepted by both the former and the new owner within 15 days. Check the e-mail addresses of both contacts.
Domain suspended by ICANN
Many registries verify domain owners’ email addresses to ensure they are functioning correctly. For domains managed by ICANN, in particular, owners have 15 days to validate their email address.
A whois will show the following message: Domain Status: clientHold
From the alwaysdata administration interface, the following message - Domains > Details of [example.org] - 🔎 > Status tab - lets you send the e-mail:
If you are not sure of the e-mail address, you can change it in the owner’s contact information from the Domains > Details of [example.org] - 🔎 > MODIFY (oposite Owner).