Using an E-mail Address

You can access your e-mails in a number of ways. Here are two most used.

E-mail client

If you wish to configure a mail program on your computer or any other device, here is the information you will need to provide.

ServerServiceInformation
IncomingIMAPHost: imap-[account].alwaysdata.net
Ports: 143, secure: 993 or 585
Identifier: email address and the password assigned to it
POP3Host: pop-[account].alwaysdata.net
Ports: 110, secure: 995
Identifier: email address and the password assigned to it
OutgoingSMTPHost: smtp-[account].alwaysdata.net
Ports: 25 or 587, secure: 465
Identifier: email address and the password assigned to it

You need to replace [account] with the name of your account, the one chosen when it was created.

Password authentication is mandatory to use our SMTP server, fill-in the same identifiers as for the incoming server.

Your access provider may block port 25 intended for sending your e-mails. In this case you can change the port to 587 or use your provider’s SMTP server.

Webmail

If you wish to access your mailbox from a browser, we make available our webmail, Roundcube. Connect with the email address you wish to view and its password.

By default, the webmail is in English. To change the language, click on Settings in the top right corner, then User Interface > Language.

Webmail: change parameters - step 1
Webmail: change parameters - step 1
Webmail: change parameters - step 2
Webmail: change parameters - step 2

Notes

  • The e-mails are saved in Maildir format in directory $HOME/admin/mail,
  • If the destination MX server is not available, the email will be kept for a maximum of five days, with regular attempts made to resend it,
  • The maximum size of e-mails sent is set at 50 Mb,
  • SMTP authentication is not required when the service is hosted on alwaysdata servers (e.g. website or scheduled task).