Shared Hosting for Everyone, imagined by developers, for developers.Discovering the Public Cloud
An IP blockage occurs after some ten failed attempts to connect to the server.
alwaysdata has connection logs that you may exceptionally request a copy of.
Check that the root directory specified in Remote access > FTP does exist. If you are not sure, specify the account root:
There may be other reasons for this error and it may appear sporadically. Try connecting again later or contact support.
The login/password pair is incorrect. Check it or change your password from Remote access > FTP.
You are attempting to connect in FTPS, change to the regular FTP protocol.
The connection locks up before reaching alwaysdata servers, check:
The Wi-Fi connections at educational facilities and hotels often block such services.
The FTP connection is made with an IP but another IP then connects in passive mode. Be sure to use only one IP during the FTP connection. If you can not change this behavior, try the SFTP connection or our web interface.
The “hidden” directories and files, for example
.htaccess, are not necessarily visible by default, this is an option from your FTP client.
For FileZilla go to Server > Force hidden file display.