SSH Troubleshooting
Connection
Should connection issues arise, you can always use the ssh -v [user]@ssh-[account].alwaysdata.net
command to get more information.
Note
Replace [user]
with your SSH user name and ssh-[account].alwaysdata.net
with your SSH hostname.
An IP blockage occurs after some ten failed attempts to connect to the server.
Info
alwaysdata has connection logs that you may exceptionally request a copy of.
Too many authentication failures
This is an SSH key issue, state the corresponding key. If you cannot find it, connect by password and update the $HOME/.ssh/authorized_keys
file.
WARNING: REMOTE HOST IDENTIFICATION HAS CHANGED!
An account’s SSH server might change from time to time. The new fingerprints are shown in Remote access > SSH.
You have to update the known_hosts
file, which is possible via the following command:
$ ssh-keygen -R [hostname]
Input/output error
Error linked to operations at our end. Please wait until these are finished, but you can also contact support for more information.
Rights
Employing several SSH users may have secondary and undesirable effects: errors when accessing certain files and when deleting files, etc.
In this case, you can:
- delete the problem SSH user. This automatically reassigns the files it owned to the main user.
- use the
chmod
command with the owner user of the files concerned in order to give the necessary rights to the group.
Warning
The processes started up by a site (Web > Sites), typically Apache or PHP, run with the main user.