Documentation

Connect in FTP

With you FTP client, connect to your account using the following login details:

  • FTP server: discover the login details
  • Username: name of your FTP user
  • Password: user associated password
  • Port: 21

Frequently encountered problems

Files transfer not completed

Sometimes the passive mode has to be activated to complete FTP transfers. It's a setting you will find in your FTP client.

530 Home Directory does not exist

It's an access problem to your FTP account. These errors appear sporadically and only manifest in FTP / SSH (HTTP websites aren't concerned and are up), retry later on. If it persists try in SFTP.


Last updated: 30 Nov. 2018 at 14:40