alwaysdata Admin Access Loss
Here’s how to proceed when you lose access to our administration interface.
Forgot Password
Visit https://admin.alwaysdata.com/password/lost/ to reset your password.
Forgot Email Address / Loss of Access to the Authenticating Email Address
Contact us by email (contact[at]alwaysdata.com) to verify the legitimacy of the request.
Our team will call the phone number provided in the profile in question.
If this verification fails, the following information will be required, to be sent to contact[at]alwaysdata.com:
- Individual: a proof of identity;
- Company: the declaration of existence with the competent authority (KBIS extract in France), a proof of identity of the manager;
- Non-profit organization: the declaration of existence with the competent authority (recent SIRENE notice and declaration at the prefecture in France), a proof of identity of the current president and a document justifying their role.
Once the identity verification is completed, we will inform you of the relevant email and modify it if necessary.
Blockage Related to Two-Factor Authentication
Contact us by email (contact[at]alwaysdata.com) to verify the legitimacy of the request.
Our team will call the phone number provided in the profile in question.
If this verification fails, the following information will be required, to be sent to contact[at]alwaysdata.com from the email address of the profile in question:
- Individual: a proof of identity;
- Company: the declaration of existence with the competent authority (KBIS extract in France), a proof of identity of the manager;
- Non-profit organization: the declaration of existence with the competent authority (recent SIRENE notice and declaration at the prefecture in France), a proof of identity of the current president and a document justifying their role.
- A random code will also be sent to the email address of the profile in question, which you will need to relay to us.
Once the identity verification is completed, we will deactivate TOTP authentication on the alwaysdata profile.
Blockage Related to IP Restriction
Contact us by email (contact[at]alwaysdata.com) to verify the legitimacy of the request.
Our team will call the phone number provided in the profile in question.
If this verification fails, the following information will be required, to be sent to contact[at]alwaysdata.com from the email address of the profile in question:
- Individual: a proof of identity;
- Company: the declaration of existence with the competent authority (KBIS extract in France), a proof of identity of the manager;
- Non-profit organization: the declaration of existence with the competent authority (recent SIRENE notice and declaration at the prefecture in France), a proof of identity of the current president and a document justifying their role.
- A random code will also be sent to the email address of the profile in question, which you will need to relay to us.
Once the identity verification is completed, we will remove the authorized IP addresses on the alwaysdata profile.